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Teléfono: +34 972 300 001

Mas Oller s/n, Carretera GI-652 Km. 0,230
Torrent. C.P.17123 Girona, Spain

Conditions of sale

1. Introduction

Mas Oller offers an online shopping service that will let you buy your computer from some of the items available in our stores. Guests can also enjoy promotions, gifts and special offers.

Then we invite you to review the general terms and conditions governing the purchase of products Mas Oller through this website. In this sense, the use of this Website constitutes your agreement to these terms and conditions of sale. However, if you have any doubts about them, please contact our Customer Service at 972 300 001.

2. Our data

The following conditions govern the sale of the products presented on this website by the company:

BIRD, S.L. (Hereinafter, "Mas Oller")

Mas Oller s / n
CP. 17123 Torrent
Girona (Spain)

Registered in the Commercial Register of Barcelona in Volume 10092, Folio 136, Sheet B 77382 and CIF ES-B08082968.

3. Contract

3.1. Service Availability

By placing an order in masoller.es/shop says it is over 18 years.

The products offered are distributed exclusively in Spain, including the Balearic and Canary Islands.

Resident outside these countries individuals can only benefit from online shopping service of this website when the order shipping address is in one of the countries or territories listed above.

3.2. Purchase warrants

The articles offered in this Website are the wines made by Mas Oller, the services offered by Mas Oller as visits, pairings, etc. and olive oil company Olirium. All our products meet the same quality requirements and guarantee that products offered for sale on the physical establishment of Mas Oller.

Each product is accompanied by the following information:

Item Name
Image / Article
Item Description
Composition
Price (always shown in Euros)

Mas Oller has made an effort to show the colors of the labels of products closer to reality as possible. Nevertheless, the color of the labels on the screen can be subject to variations depending on the quality of your computer monitor. In this sense Mas Oller can not guarantee that the colors displayed on your monitor are exactly like reality.

Special offers, promotions or discounts will be valid until the date indicated or until stocks last.

3.3. Shopping procedure

     The items you wish to purchase must be selected and added to the shopping bag by clicking on the icon.
     The shopping bag will contain the reference of the selected item, its name and price, in the relevant currency (including taxes). The price shown does not contain transport, whose rates vary depending on the quantities purchased.
     To purchase personal user data, which will be incorporated into our database in order to be able to process the order and facilitate the realization of new purchases through the Web page will be required. Personal data provided by users will be treated as set out in our privacy policy. The user may at any time, access to the personal data and information of orders. Mas Oller reminds users that personal data should be indicated with accuracy to avoid confusion or incidents in the shipping / the article / s purchased. Furthermore, in the case of being explicitly requested by the user, it will be mailed and / or sms information and publications on Mas Oller.
     Once completed the purchase order and before sending the order will present the user with an order summary identifying the item purchased, their total price (transport and taxes included) with each of the broken items, and shipping data order for the user to confirm the same by clicking the button with the expression "Confirm payment".
Purchases can be paid by credit card or debit card (Visa, Visa Electron, MasterCard) or PayPal. Other forms of payment that specifically provided in these conditions of sale are not permitted. For payments by credit card or debit card, the charge will be online, ie in real time, through the payment gateway of the financial institution, once it is established that the information provided by the user are correct .

Confirmed the transaction, will be communicated through the website itself the order number so that the user can, at any time and from your computer, keeping track of it.

Also, an e-mail to the address specified by the user, with a description of the order and the personal data will be forwarded. Failure to receive this message can be due to a temporary communication problem in the network or a typo in the email address provided. In both cases, Mas Oller recommends that users contact customer service at 972 300 001.

 

 

3.4. Product Availability

Are not allowed to make purchases if no stock of the desired product.

4. Price and payment

4.1. Payment and currency

Prices on this website are shown in Euros.

4.2. Value Added Tax

According to the current legislation in Spain, Mas Oller is required to load the Value Added Tax (VAT) on all products sold. The VAT will be according to the corresponding type according to the law.

4.3. Payment Methods

Mas Oller only accept payments via credit card or debit card (Visa, Visa Electron, MasterCard) or PayPal.

Payment by credit or debit card
Mas Oller accept payment for purchases made through its website with the following credit or debit cards: Visa, Visa Electron and MasterCard.

In case that the payment method chosen by the user is credit card or debit card, the charge will be online, ie in real time, through the payment gateway of the financial institution, once it is established that the data are correct.

Pay with PayPal
Mas Oller accepts process the payment through Paypal.

4.4 Payment security

In order to give maximum security to the payment system, Mas Oller uses insurance systems leading financial institutions in electronic commerce payment. In this way, confidential payment details are transmitted directly and encrypted (SSL) to the financial institution. For payment by Visa and MasterCard cards, Mas Oller transactions only accepts CES (Secure Electronic Commerce) with the international 3D Secure protocol that is characterized by the Verified by Visa and MasterCard SecureCode. Secure Electronic Commerce is an initiative whose basic principle is to guarantee security in Internet transactions. When making payment via the secure payment gateway, the system automatically verifies that the credit card is activated for Secure Electronic Commerce. You then connect to the bank issuing the same, which request to authorize the transaction by a personal authentication code. The operation is performed only if the bank issuing the credit card confirms the authentication code. Otherwise, the transaction will be rejected. We also have the security certificate SSL of GeoTrust online transactions.

As a complementary measure to the system of 'Secure Payment' and with the aim of contributing to the prevention of fraud over the Internet, Mas Oller reserves the right to verify the personal data supplied by the customer and take action as appropriate ( including cancellation of the order) so that the purchased goods are delivered in accordance with the information contained in the order.

4.5. Purchase limit

Mas Oller does not allow the purchase of products or Olirium Mas Oller for resale. In this sense, purchases may be made higher amount EUR 500 and containing more than 40 items. Customers who are interested in making purchases above that amount or quantity for purposes other than resale must contact Mas Oller where he will be informed about the various options to make the desired purchase.

5. Delivery 2-6 days after payment

Sending masoller.es/shop items purchased will be made through a courier company and will be delivered within approximately 2-6 working days. The home delivery will have no cost in minimum orders of 6 bottles of wine, if that amount lower shipping cost may vary mailing address customer orders.

To avoid delivery incidents (wrong addresses, inability to find someone at home etc.), you must successfully complete the corresponding form is advisable to fill in the box relating to your contact.

Tracking orders can be made through the Web masoller.es where he indicated, at all times, in what place is the goods to their final acceptance Page.

The price of transport is calculated depending on the shipping method chosen and selected products. The exact price of transport is calculated to include every item in the shopping bag and will appear itemized on the page that summarizes the purchase before confirmation of the order by the customer by clicking the "Confirm payment" button and before the introduction payment data.

It will not be possible to send orders to military bases or PO.

The shipping costs may be modified at any time without notice. This change will apply from the time the amendment was included in the help pages and the contract published on this website. In any case, shall be valid those shipping costs that appear at the time of ordering.

 

6. Policy changes and / or refunds

6.1. Conditions for changes and / or refunds

Changes and / or refunds under the following circumstances allowed: External defects (labels, caps, boxes, bottles); defects of wine; broken bottles; Cork defects.

Changing a product is not allowed for another one. In some cases, it may not match the vintage, in this case the customer will be notified to decide. To change an article on the other, you must proceed with your return and making a new purchase.

Any return of goods purchased should be packed carefully and include the delivery note or return form duly completed. Upon receipt of Mas Oller products, we will check for defects. Should defects match the customer indictment, proceed to change the product. Otherwise, no changes or refunds.

In case of unavailability of the delivery note at the time of making the change or return, you can download the return form by accessing the order detail page in the My Account section in masoller.es/shop.

6.2. Changes and / or refunds Store

All items for sale in the shop masoller.es/shop are also for sale in our wine bar. Therefore, Mas Oller offers the possibility to change the products in the store directly depending on the stock.

In the case of returns, it will be provided in cash a ticket shop as a proof of this return and will proceed to request payment of the amount. The return data will be sent to our headquarters in Barcelona, ​​where we will proceed to refund through the same payment method used in the purchase.

No change or return will be admitted in the store without the purchase slip. The delivery note can be found in the section of My Account in masoller.es/shop.

6.3. Changes and / or returns to service home collection

If you want to make changes and / or return using the home collection service should be reported first to Mas Oller so we can proceed to send our trusted messenger. These costs are borne by the customer.

The return or exchange can be requested from the Returns page on the My Account section. Once the application has been confirmed, the carrier will contact the customer to specify the date and time of collection.

This service is not available in Ceuta, Melilla, Canary Islands or the Balearic Islands.

 

7. Registration

The data provided by customers during registration will be used by Mas Oller only to process orders and to facilitate navigation and purchase process on the Website. Moreover, in case of express acceptance by the customer, Mas Oller will inform you via e-mail for new products, services and special offers.

Mas Oller ensures that data provided by customers will not be shared with third parties or other companies.

Personal data provided by users will be treated according to the Organic Law 15/1995 of 13 December on the Protection of Personal Data. For more information, you should consult our privacy policy.

The customer can exercise their rights of access, rectification, cancellation or opposition on the data provided at all times, and through the Info section in the My Account section of our website, by email or by mail to the following address:

Mas Oller
Mas Oller s / n
C.P. 17123 Torrent
Girona (Spain)

 

9. Contact

For any doubts, questions or suggestions, please contact Mas Oller by email or by mail at the following address:

Mas Oller
Mas Oller s / n
C.P. 17123 Torrent
Girona (Spain)

The phone number Customer for Spanish territory is: 972 300 001. Hours are Monday through Friday from 12h to 17h (local call cost).

Timetable
masoller.es/shop supports purchases 24 hours a day, 7 days a week, 365 days a year.